Our agreement with O2 & EE is now over. There will be no immediate impact on customers who have an O2 or EE connection and we will continue to provide support and advice. There are no changes to your plan or service or to the prices and duration of your current offer, whether you recently purchased an O2 or EE offer from us or want to purchase it now. We will continue to be here to help you make future decisions by offering you a wide range of options at the end of your contract, including our own award-winning iD Mobile network, Vodafone, Virgin Media and Voxi. If credit is denied to you due to late payments or defaults on your account, you will need to contact the lender who rejected your application to appeal their decision. We`re here to help you make future decisions by offering you a wide range of options at the end of your contract, including our own award-winning iD mobile network, Vodafone, Virgin Media and Voxi. A default occurs when your invoice is paid six months late. Your account has gone through the entire collection cycle before adding a default value. Since we are not governed by the Consumer Credit Act, we have no obligation to write to you to inform you that your account is in default or to provide a copy of the original agreement. If you apply for a contract with us, the loan search will be displayed for 12 months. After that, it will be automatically deleted from your credit report.